Refund Policy

1. Try it first

Every new account gets one day of the Pro plan free, with every feature included and no card needed. We ask you to use that day to confirm Ekspo works on your computer and with your meeting app before you pay.

2. Cancelling

• You can cancel your plan at any time from inside the app. There is no notice period and nothing to email.
• Cancelling stops future charges. Your plan stays active until the end of the month you have already paid for, and then ends.
• Deleting your account also cancels your plan.

3. Refunds

First payment, within 7 days

If Ekspo did not work on your computer, for example it would not start, could not hear your meeting audio or could not produce answers, and we could not fix it with you, we will refund your first payment in full. Ask within 7 days of that payment by emailing support@ekspoai.com from the address on your account, and tell us what went wrong so we can try to help first. This covers the first payment on an account only, not renewals.

Everything else

Otherwise plans are non-refundable. We do not refund partial months, renewals you forgot to cancel, or time you did not use. Cancel before the renewal date to avoid the next charge.

If we close the service

If we discontinue Ekspo or close your account for a reason that is not a breach of the terms, we will refund the unused part of the current period.

4. How refunds are paid

Refunds go back through Paystack to the card or bank account you paid with. We issue them within 5 business days of approving the request; your bank may take a few more days to show it. Refunds are made in the currency and amount you paid, less any amount the law requires us to withhold.

5. Chargebacks

Please contact us before disputing a charge with your bank. We can usually sort out a problem faster than a chargeback can, and a chargeback on a payment that was valid under this policy may lead us to suspend the account until it is resolved. If you open a chargeback, we will provide Paystack and your bank with the records of your account, plan and usage.

6. Questions

Email support@ekspoai.com with the email address on your account and, if you have it, the Paystack transaction reference. We reply within two business days.